Listening to you helps us to improve.
Know the channels to submit your complaint or inquiry:
- Free hotline 1-801-137-7777
- If you are abroad and wish to submit your complaint or inquiry, call us at +502 23750775, in Spanish. For assistance in English, contact us at
This email address is being protected from spambots. You need JavaScript enabled to view it. - Complaints and Inquiries Administrator "Don Manuel"
This email address is being protected from spambots. You need JavaScript enabled to view it. - www.grupohame.com
How to follow up on your complaint or inquiry?
- If you did not provide your personal data, you must call our toll-free number 1-801-137-7777, two days after you have submitted your case.
- If you shared your contact details, you will receive follow-up from Don Manuel within a maximum of 3 days.
- If you want to know the status of your case, click on the following link: Descargar MQC
If you want to know more information about the following documents, please contact us:
-
-
- Property titles/rights of use (Human Rights - Grupo HAME)
- Occupational health and safety plans (Inicio (grupohame.com))
- Plans and impact assessments related to social and environmental impacts (Inicio (grupohame.com))
- Documentation on AVC and ARC (Inicio (grupohame.com))
- Pollution prevention and reduction plans (Inicio (grupohame.com))
- Details of claims and complaints (Listados de Reclamos (grupohame.com))
- Negotiation procedures (Inicio (grupohame.com))
- Continuous improvement plans (Derechos Humanos - Grupo HAME)
- Certification Assessment Report Public Summary (Certificaciones - Grupo HAME)
- Human rights policy (Políticas y procedimientos - Grupo HAME)
-
Index of MQC Interests